FAQS

HOW DO I UPDATE MY CALL LIST

Email our office, be clear on who you want as your first call, second call and third call.

For best results go to our Help & Resources page and fill out an Authorized User Form.

WHAT IF I HAVE A FALSE ALARM?

If you have a False Alarm, call our monitoring station right away 1-844-811-4746 to report it (they most likely will beat you to it!). Let them know there was a false alarm and to cancel dispatch.

WHAT IF I'M GOING ON VACATION.

Email us to let us know the dates you will be gone and if you need your call list updated to neighbour or a friend.

Choose a verbal "All OK" password and give them a separate user number and code.

If you need a person to stop in to check on your place while you're away, call Ken with Quail Security, 250-689-3499. He is great! His team will help you when you are not able to be home.

HOW DO I ADD OR REMOVE A USER CODE

To add a user

Press * 5, then enter the 4 digit master-code. You should hear 3 short beeps.
Enter the 2 digit user then the new 4 digit code for that user and press # (you will then exit).

To Remove a User

Press * 5, then enter the 4 digit master-code. You should hear 3 short beeps
Enter the 2 digit user number to be removed then enter * to remove the code and press # (you will then exit).

HOW DO I SET THE TIME AND DATE

Press * 6 and enter the 4 digit master-code.
After 4 short beeps press 1 enter date and time as follows; (10 Digits) 2 each for the hour, minute, month, day and year (HH;MM MM/DD/YY)
Use 24 hr clock settings
Example: 15:30 02/25/20

THE MONITORING STATION DIDN'T CALL ME WHEN MY ALARM WENT OFF!

Don't worry, you probably put in your code with in the first few seconds and we can see on our end that it was an authorized user. If you have further concerns, call our office 250-485-4366

HOW DO I PAY MY BILL

We accept cheque, cash, credit card (under $500), E-transfers and Bill Payments through Valley First Credit Union.

I HAVE A ORANGE TRIANGLE (TROUBLE LIGHT)

Press *2 and read the message. It may show a number for a zone or FTC (failure to Communicate). You may have a low battery or need a service call. Please call our office 250-485-4366